Order Processing

Orders are processed within 3–5 business days after payment confirmation.

Orders placed after 2:00 PM EST will be processed on the next business day. Please note that we do not process orders on Sundays and public holidays.

Products will be delivered within 7–15 business days from the date of order placement, depending on your location.

Shipping Charges

Shipping is free on all orders over $49. A flat rate of $5.99 applies to orders under $49.

All prices displayed include applicable taxes. Duties and additional fees may apply for shipments to Canada.

Order Tracking

Once your order is shipped, you will receive an email with tracking details to monitor your package's status.

Shipping Coverage

We currently ship to all 50 U.S. states (including Alaska and Hawaii) and across Canada.

Deliveries to Alaska, Hawaii, and remote Canadian provinces may take an additional 3–5 business days.

International shipping outside the USA and Canada is not available at this time.

Returns and Refund Policy

Return Eligibility

You can return most items within 30 days of receiving the order for a refund or replacement.

Items must be unused, in original packaging, with all tags intact to qualify for a return.

Products are eligible for returns only if they are defective, damaged, or incorrect upon delivery.

Return Process

1. Initiate a Return: Contact our Customer Support team at support@nuttertoys.com with your order number and reason for return.
2. Pack the Item: Ensure the item is securely packaged in its original packaging.
3. Ship the Item: After receiving confirmation and a return shipping label from our team, ship the item back to us. Return shipping is free for defective or incorrect items. For all other returns, a return shipping fee may be deducted from the refund.

Refunds

Once the returned item is received and inspected, we will process a refund within 5–7 business days.

Refunds are credited back to the original payment method. Please allow an additional 3–5 business days for the credit to appear on your statement.

Exchanges

We offer exchanges on items that are defective, damaged, or incorrect upon delivery. Please contact us within 48 hours of receiving such items for a replacement.

Non-Returnable Items

Certain items, such as clearance or final-sale items, may not be eligible for returns or exchanges. Please check the product description for specific details.

Order Cancellation Policy

Orders can be canceled within 24 hours of placement for a full refund. To request a cancellation, please contact our Customer Support team at support@nuttertoys.com or call +1 (416) 956-7066.

Contact Us

For any questions or concerns about our Shipping, Returns, or Cancellation policies, please reach out to us:

• Email: support@nuttertoys.com

Thank you for shopping with Nutter Toys!